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LearnPTE - Privacy Policy

Last Updated: June 2, 2025

This Privacy Policy explains how Lucid Program (ABN: 95 926 075 671), trading as LearnPTE, collects, uses, and protects your personal information when you use our AI-powered PTE preparation platform at LearnPTE.com.

1. Information We Collect

1.1 Account Information

  • Name and email address
  • Password (encrypted)
  • Payment information (processed by third-party payment providers)
  • Profile preferences and settings

1.2 Practice and Learning Data

  • Responses to practice questions and mock tests
  • Audio recordings of speaking practice (temporarily stored for AI evaluation)
  • Written responses and essays
  • Performance scores and progress tracking data
  • Study patterns and time spent on activities

1.3 Technical Information

  • IP address and browser type
  • Device information and operating system
  • Usage patterns and feature interactions
  • Cookies and similar tracking technologies
  • Error logs and diagnostic data

2. How We Use Your Information

2.1 Service Provision

  • Provide AI-powered evaluation and feedback on your practice responses
  • Track your progress and generate personalized study recommendations
  • Deliver mock tests and practice modules
  • Process payments and manage your subscription
  • Provide customer support

2.2 Service Improvement

  • Analyze aggregated usage patterns to improve our platform
  • Develop new features and practice modules
  • Enhance AI evaluation accuracy (using anonymized data only)
  • Conduct research on language learning effectiveness

2.3 Communication

  • Send service-related notifications and updates
  • Provide study tips and progress insights
  • Send promotional communications (with your consent)
  • Respond to your inquiries and support requests

3. AI Processing and Third-Party Services

Important Notice: We use third-party AI services to evaluate your practice responses and provide feedback. This includes:

  • Your written responses may be processed by AI language models
  • Audio recordings are processed for speech evaluation and then deleted
  • Third-party AI providers may use your inputs to improve their models
  • We cannot control how third-party AI providers handle your data

Our Commitment: We do not use your personal data to train our own AI models. We only use aggregated, anonymized data for service improvement.

3.1 Data Minimization

  • We only send necessary data to AI providers for evaluation
  • Personal identifiers are removed before AI processing
  • Audio recordings are deleted immediately after processing
  • We regularly review and minimize data sharing with third parties

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

  • Service Providers: Third-party AI providers, payment processors, and cloud hosting services
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Safety: To protect our rights, property, or safety, or that of our users

All third-party service providers are required to maintain appropriate security measures and use your data only for specified purposes.

5. Data Security and Storage

5.1 Security Measures

  • Industry-standard encryption for data transmission and storage
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Secure cloud infrastructure with backup systems

5.2 Data Location

Your data may be stored and processed in Australia, the United States, or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

5.3 Data Retention

  • Account data: Retained while your account is active
  • Practice responses: Retained for progress tracking purposes
  • Audio recordings: Deleted immediately after AI processing
  • Payment data: Retained as required for tax and legal compliance
  • All personal data deleted within 30 days of account closure

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for optional data processing

To exercise these rights, contact us at support@LearnPTE.com. We will respond within 30 days.

6.1 Account Controls

  • Update your profile information in account settings
  • Control email communication preferences
  • View and download your practice history
  • Delete your account and request data removal

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Essential: Maintain your login session and platform functionality
  • Analytics: Understand how you use our platform (anonymized)
  • Preferences: Remember your settings and choices
  • Performance: Monitor and improve platform performance

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

8. Children's Privacy

LearnPTE is intended for users 18 years and older. If a parent or guardian creates an account for a minor:

  • The parent/guardian consents to data collection and processing
  • Additional protections apply to the minor's data
  • Audio recordings are processed with extra security measures
  • Marketing communications are not sent to minors

9. International Users

If you're located outside Australia:

  • Your data may be transferred to and processed in Australia or other countries
  • We comply with applicable data protection laws in your jurisdiction
  • Additional rights may apply under local privacy laws (GDPR, CCPA, etc.)
  • Contact us if you have jurisdiction-specific privacy concerns

For EU residents: We process your data based on legitimate interests, contractual necessity, and your consent where required.

10. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by applicable laws.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of material changes via email or platform notification. Your continued use after notification constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or requests, contact us at:

Email: support@LearnPTE.com

Mailing Address:

Lucid Program
ABN: 95 926 075 671
Australia

Data Protection Officer: For EU-related privacy matters, contact our DPO at dpo@LearnPTE.com